Encore Energy Services, Inc. is one of the largest and fastest growing, independently-owned retail natural gas suppliers in North America and focuses on commercial and industrial businesses. Encore was founded on the rock-solid tenet that every employee is fully committed to provide exceptional customer service throughout the entire sales process from initial customer contact through the individual monthly invoice. Encore employees are friendly, highly knowledgeable, always accessible, and have an average experience level of 20+ years. Encore employees are the best of the best.
Encore is capable of serving customers throughout the lower 48 states, but is particularly adept at serving customers in the Midwest region of the United States. Encore has a substantial asset base that includes long term competitively-priced supply and transportation agreements, along with strategically-located storage (one such commitment exceeds 30 years). Encore has no desire to operate border to border and coast to coast... bigger isn't always better. We prefer to provide extraordinary service over a regionalized geographic area, rather than exhibiting marginal performance across a much larger area... 10 miles deep, not 10 miles wide... quality over quantity.
Encore Energy traces its energy roots to Cornerstone Energy, and even earlier to Aquila Energy (which at the time was one of the two largest energy trading/marketing companies in North America). In the last few years, nearly all of Encore's employees left good positions with competitors to come to Encore and relive the "customer-first" way of doing business. As our slogan states, "some things are worth repeating." No internally-focused "silos" with multiple levels of management here. Encore employees work in a collaborative and empowered environment and are encouraged to find the best solutions for each customer's individual needs. When management assistance is required, decisions are made in minutes, not days or weeks. The owners of Encore were the founding principals at Cornerstone and each learned the energy business and "earned their stripes" working at Aquila in multiple positions, with ever-increasing levels of responsibility. The Encore President and CEO, COO, CFO, CIO, Director of Client Services, and Director of Accounting all held similar positions at Cornerstone. Of Encore's existing sales force, 75% of these individuals also sold on behalf of Cornerstone. If you enjoyed doing business with Cornerstone, you will absolutely love Encore. All of Encore's employees are in business for the long haul and each is committed to making the customer experience the best it can be. As a customer, you will have commitment and dedication of everyone at Encore.
At Encore, it has ALWAYS been about the customer. That will NEVER change. If you already are an Encore customer, I sincerely thank you on behalf of all of our associates. If you are not a customer yet, I hope you will consider taking a serious look at what we can offer you with our products, services and personal, no-hassle approach to doing business. I promise you will not be disappointed.
Kenneth C. Graeber, P.E.
President & CEO
Encore Energy Services, Inc.